Last updated September 28, 2026
If we fail to deliver your plan, you get a full refund. Once your plan is delivered, the trip price isn't refundable, except where the law requires it.
Your plan is delivered when your day-by-day itinerary appears in the app, ready for you to read and edit. Once you can see the plan in the app, it's been delivered, whether or not you agree with every choice in it.
If something goes wrong on our end and your plan never arrives, write to [email protected] and we'll refund you in full.
If you cancel before your plan is delivered for a reason other than a failure on our end, for example your trip falls through, we don't offer a refund. The plan-delivery guarantee above still applies: if we fail to deliver your plan, you get a full refund regardless of why you're canceling.
Write to [email protected] with your trip name and the email you used to pay. We'll confirm what happened and get back to you within 2 business days.
Once a refund is approved, we process it within 3 to 5 business days, back to your original payment method. Depending on your bank or card issuer, it may take a few more days after that to show up on your statement.
Once your day-by-day plan is in the app, the trip price isn't refundable, except where the law requires a refund. This applies whether or not you go on the trip, and whether or not you keep chatting with June during it.
We constantly monitor June and work to keep chat available, but we can't guarantee 100% uptime; some causes are outside our control. If chat is unavailable for more than 3 hours during an active trip (from your trip's start date through its end date), you may be credited at our discretion. Write to [email protected] with the dates and times chat wasn't working, and we'll take a look.
If you order the printed book (the Keepsake tier's add-on), it's refundable any time before it's sent to print. Once printing has started, it can't be canceled or refunded, except:
Questions about a refund? Write to [email protected].
